Data protection & privacy policy

1. Introduction
The purpose of this policy is to explain how Shout Design trading as Shout Design (Sole Trader) collects, protects, and uses personal data. Shout Design is committed to ensuring that any personal data supplied by its Clients or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does Shout Design Collect?
Shout Design needs certain personal data to enable it to provide its products and services to its Clients and end users. The personal data collected will generally include: company name, company size and sector, individual contact names (first and last name) and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Shout Design will also collect logs of verification checks made. Access to personal data that is generated over the Network utilised by Shout Design services include IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Shout Design may also collect financial information about Shout Design Clients and end users from third parties to enable Shout Design to assess its risks in granting credit terms and contact information about organisations Shout Design considers may be interested in Shout Design products and services. Although access and technical logs are collected they are only stored for a limited period.

3. How Does Shout Design Obtain Personal Data
Shout Design obtains personal data in a number of ways including from orders placed by Clients and end users (whether by telephone, fax or email or by application form); from enquiries made by existing Clients and potential Clients, (including information gathered at marketing events and via the Shout Design website); from third party list brokers; from resellers who pass on personal data to Shout Design about end users; and directly from the Network utilised by Shout Design services.

4. How Does Shout Design Use The Personal Data It Holds?
4.1 Providing and Improving the Shout Design Service
Most of Shout Design’ use of personal data is necessary to enable it to provide a service to its Clients and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general Client enquiries. For example, during the order process Shout Design shall verify and/or cross validate the email address and postal address you provide us with upon registration, upon purchase of WHOIS Privacy and making any updates once a year and at any other time Shout Design deems necessary. These verification logs will be stored for as long as is deemed necessary by ICANN.

In addition, Shout Design may also use personal data to improve on the level and type of service Shout Design offers to its Clients. As part of this interest in improving the service provided, Shout Design may process personal data for the purposes of sales analysis and Client usage statistics.

4.2 Direct Marketing
Shout Design may from time to time inform its Clients, end users and potential Clients about Shout Design and Shout Design affiliate products and services and other information Shout Design feels may be of interest.

Clients and other recipients of information from Shout Design may indicate at the time they first place an order with Shout Design whether or not they wish to receive such information or at any later time by simply contacting Shout Design, as indicated in paragraph 9 below.

4.3 Third Party Marketing
Shout Design, like many other companies, use remarketing features whereby third party vendors (including Google) display Shout Design’s adverts on sites on the internet and use cookies – to serve adverts – based on a user’s prior visits to the Shout Design website to assist Shout Design in collecting information on who visits the Shout Design site.

Shout Design will use first party cookies (such as Google Analytics cookie) and third party cookies (such as Double click cookie) together to report on how Shout Design use ad impressions, other uses of ad services and interactions with ad impressions and ad services for visits related to the Shout Design site, in addition to data or third party audience data in relation to age, gender and interests.

Clients may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Alternatively Clients may opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

Clients also have the option to opt out of Google’s use of Doubleclick’s by visting the Google Doubleclick opt out page.

5. Does Shout Design Transfer Personal Data Overseas?
As Shout Design is part of a global organisation with local operating companies in a number of countries worldwide, to fulfil its Client service obligations it is necessary for Shout Design to transfer and process personal data outside the country in which the personal data is collected. This will include transfers to Shout Design affiliates based in the United States. Prior to making any such transfer Shout Design will put in place security procedures and firewalls designed to prevent unauthorised use of or access to personal data.

6. To Whom Does Shout Design Disclose Personal Data?
Shout Design will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

As a general rule, Shout Design does not disclose personal data to unaffiliated third parties except where Client consent has been obtained, where Shout Design is under an obligation by law to disclose personal data or where Shout Design has contracted with third parties to assist in providing services to Shout Design Clients such as for delivery, installation and systems support services.

7. How Does Shout Design Protect the Personal Data it Holds?
Shout Design takes Client confidentiality and security very seriously. Shout Design has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Shout Design. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

Shout Design will not use any of the Clients sensitive information about the site or app whilst collecting data for the purpose of remarketing. Sensitive data includes:

interest or participation in adult activities (including alcohol, gambling, adult dating, pornography, etc.)
sexual behaviour or orientation
racial or ethnic information
political affiliation
trade union membership or affiliation
religion or religious belief
negative financial status or situation
health or medical information
status as a child under 13
the commission or alleged commission of any crime
Shout Design will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Shout Design Acceptable Use Policy.

8. Clients’ Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Shout Design specific rights to access and rectify personal data held about them. These include the right to:

obtain from Shout Design, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

request the deletion or rectification of personal data which is inaccurate; and inaccurate; and

as explained in paragraph 4.2 above to object to any unsolicited information sent by Shout Design regarding promotions or new products and services.

“Personal data” is information about an individual that could, alone or together with other information personally identify that individual. Information such as full name, address, email address and telephone number are examples of Personal data. Dynamic I.P addresses and control panel logs will not be classed as personal data.

9. Contact Details
If any individual wishes to contact Shout Design regarding the personal data held about them or has any other question about Shout Design’ data privacy procedures, they should direct an email to or send a letter to the direction of “Shout Design Client Services Department” at the local Shout Design office.

10. Policy Updates
As part of Shout Design’s commitment to compliance with data privacy requirements, and to reflect changes in Shout Design’s operating procedures, Shout Design may update the terms of this policy from time to time.

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